Hi All,
Hope you are doing well!!!!
Please Send me the suitable profiles to
sop...@datagrp.com
With rate confirmation Contact Details with Current Location.
CATS Engineer
Phoenix, AZ
12 months
Rate: $40/hr
Engineer - PHOENIX, ARIZONA
Start Date:
May 4, 2009
Job Duration:
12 Months
Pay Rate:
$40.00 Per Hour
Job Description:
Project Description:
(What project will the contractor be working on?)
Engineer will be engaged to peform project analysis, estimate
requirements, equipment build, project coordination with other technical
resources including customers and perform project implementations. Some of the
work may be scheduled after business hours or on weekends.
Job Description:
(What will the contractor do on that project?)
This position requires strong engineering and project management
experience as it relates to Contact Center Technology platforms, specifically
with regard to Nice Call Recording. This candidate should also be accustomed to
a high volume, high stress environment dealing with multiple issues and
priorities simultaneously. The position requires advanced problem solving
skills and experience within the Contact Center Technology space.
Job Requirements
Knowledge or experience working in the contact center environment
with a general understanding of call recording and agent quality management
platforms.
Require knowledge and experience with the NICE Call Recording
application, including analysis and design for system deployments, or
administration and production support, and basic understanding of the quality
management tools
Knowledge and understanding of telephony support, specifically
around call routing, IVR, VoIP, and trunking, including platform knowledge of
Avaya and Cisco
Ability to take end user business requirements and create thorough
documentation, including data flow and process flow diagrams.
Ability to multi task in a dynamic environment, also prioritize
tasks based on changes in clients business needs, and communicate effectively
across multiple technology and business teams.
1)
Microsoft Office
Intermediate
Required
2)
Remedy ticketing
Intermediate
Desired
3)
PBX Call flow
Expert
Required
4)
Call Center troubleshooting
Expert
Required
5)
Nice Call Recorder systems
Expert
Required
6)
TCP/IP and routing protocols
Intermediate
Required
7)
Telecom networks
Intermediate
Required
8)
Customer service skills
Expert
Required
9)
Written and oral communication
Expert
Required
10)
Strong teamwork skills
Expert
Required
Thanks & Regards,
Sophia Jones
Technical Recruiter
Data Group, Inc.
Certified Minority Women Owned Business Enterprise (MWBE) & Small Business
Enterprise (SBE)
________________________________________
|Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 | Email:
sop...@datagrp.com | Website: www.datagroupinc.net |
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