Dear Partners, Please do let me know the availability of your consultants for my direct client HOT REQ.
If so, please do reply to p...@xyant.com premc...@gmail.com Xyant Technology is looking for Title: *Engineer* Location: *phoenix, AZ* Duration: *1 year contract* Rate: *DOE.* * * *Description:* This position requires strong engineering and project management experience as it relates to Contact Center Technology platforms, specifically with regard to Nice Call Recording. This candidate should also be accustomed to a high volume, high stress environment dealing with multiple issues and priorities simultaneously. The position requires advanced problem solving skills and experience within the Contact Center Technology space. Requirements: Knowledge or experience working in the contact center environment with a general experience sizing, designing and deploying call recording and agent quality management platforms. Require knowledge and experience with the NICE Call Recording application, including analysis and design for system deployments, or administration and production support, and basic understanding of the quality management tools Knowledge and understanding of telephony support, specifically around call routing, IVR, VoIP, and trunking, including platform knowledge of Avaya and Cisco Ability to take end user business requirements and create thorough documentation, including data flow and process flow diagrams. Ability to multi task in a dynamic environment, also prioritize tasks based on changes in clients business needs, and communicate effectively across multiple technology and business teams. *job Requirements* Knowledge or experience working in the contact center environment with a general understanding of call recording and agent quality management platforms. Require knowledge and experience with the NICE Call Recording application, including analysis and design for system deployments, or administration and production support, and basic understanding of the quality management tools Knowledge and understanding of telephony support, specifically around call routing, IVR, VoIP, and trunking, including platform knowledge of Avaya and Cisco Ability to take end user business requirements and create thorough documentation, including data flow and process flow diagrams. Ability to multi task in a dynamic environment, also prioritize tasks based on changes in clients business needs, and communicate effectively across multiple technology and business teams. Skills required for this SR: · Microsoft Office · Remedy ticketing · PBX Call flow · Call Center troubleshooting · Nice Call Recorder systems · TCP/IP and routing protocols · Telecom networks · Customer service skills · Written and oral communication · Strong teamwork skills Thanks n Regards Prem Xyant Technology, Inc. 405-213-0008 [Direct Line] 405-447-8394 (fax) www.xyant.com<https://exg3.exghost.com/exchweb/bin/redir.asp?URL=https://exg3.exghost.com/exchweb/bin/redir.asp?URL=https://exg3.exghost.com/exchweb/bin/redir.asp?URL=https://exg3.exghost.com/exchweb/bin/redir.asp?URL=https://exg3.exghost.com/exchweb/bin/redir.asp?URL=http://www.xyant.com/> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to zilliontechnologies+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
