I got a support query personally addressed to me (and I responded
politely). I'm not sure how it is that I looked like the best place to
ask, but I did notice that the zim-wiki.org doesn't address this very
well.

The Bugs page tells you where to file a bug but not where to ask
non-bug questions. The Contribute page has a misplaced "Contact"
section inviting the reader to join the mailing list, but I don't
think everyone looking to ask a question would find this.

Jaap, or whoever is the web site maintainer: Can we please have a
Contact section on the Home or About page that says explicitly and
concisely:

   User questions and development discussion: [url]
   View bugs or open a new bug: [url]

Thanks!

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