I'm looking for ideas on how to implement a call logging/helpdesk
ticketing system utilizing Plone. Any ideas? Before everyone
responds "try PloneCollector," I'm looking into it. However, I need
some ideas, as I'm new to Plone (researched last couple weeks and
installed yesterday).
I'm not looking for anything sophisticated, but useful. I also saw a
posting on the sf list that mentioned "mailmanager," so I'm looking
into that, too.
Any and all help is greatly appreciated.
-aa
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