Today's News: Service (requests) with a smile

[SearchDomino.com]

Title: searchDomino.com - Today's News: Headlines and advice for Domino/Notes professionals

A newsletter published by TechTarget   January 20, 2004 >> Receive this e-mail as text   >> About this e-mail  ISSUE SPONSORED BY: >>  AXS-One: Compliance Solutions for Over a Decade >>  iEnterprises, Inc.: Come Visit the 2003 Best in Lotusphere Winner, iExtensions CRM  Today's Highlights   >>  LEAD STORY:  Achiever finalist: Service (requests) with a smile >>  NEWS:  Bagle's movement puzzles experts >>  FEATURED EXPERT:  Maureen Leland, Domino Designer >>  THE MISSING LINK:  'Soft' a sore spot for Microsoft  News and Top Stories   LEAD STORY Achiever finalist: Service (requests) with a smile  (SearchDomino.com) A Canadian telco tapped Notes to build a system for automating service requests. The project was so successful that it's a finalist for SearchDomino.com's annual Achiever Awards. More on this topic: >  Best Web Links: Domino case studies >  Article: Domino dynamos -- Achievers excel with Lotus technology SPONSORED BY: AXS-ONE Countrywide Financial chose AXS-One's Email Archive Platform for Operations Management & EMC's Centera for their Domino system. This decision, made after side-by-side pilot implementations with several leading vendors, enhances their ability to increase storage utilization, allows retrieval of data, integration with other key systems and more. Ask them yourself, at Lotusphere 2004, what was the deciding factor in selecting AXS-One & EMC for electronic messaging capture, indexing and archive. Learn more. NEWS Bagle's movement puzzles experts (SearchSecurity.com) The spread of Bagle-A is declining, but experts wonder why the worm gained so much traction and became the first major worm of the year. NEWS IBM tries to woo MS users to Lotus on Linux (InternetNews) IBM is proposing a number of plans at this week's LinuxWorld, including one for moving from Microsoft Exchange on NT to Domino on Linux. The Move2Lotus program includes migration tools and discounts. IBM is also offering deals for shifting from Microsoft SQL Server to IBM DB2 Universal Database on Linux. DAILY HEADLINES All headlines, including those below, are available from our news page.   >  German firm issues widget for Eclipse   >  Red Hat to offer customer warranty program   VIEW ALL NEWS AND TOP STORIES  Announcements & Links   FEATURED EXPERT Maureen Leland, Domino Designer Check out what IBM Lotus development team leader Maureen Leland has to offer to inquiring developers. Stop by the labs at Lotusphere to meet more developers in person! >>  Browse Maureen's answers to members' Designer questions. SPONSORED BY: IENTERPRISES, INC. Come Visit the 2003 Best in Lotusphere Winner, iExtensions CRM Planning to attend Lotusphere? Don't forget to visit the iEnterprises team at Pedestals 524-525. Come for a chance to win one of many 128MB portable USB drives. Raffles will be every two hours on the Showcase floor. While you're there, learn more about the award-winning features in iExtensions CRM. Visit our website for a chance to win free stuff and download iExtensions now. TAKE OUR POLL Heading to Lotusphere? How many people is your company sending to this year's Lotusphere? JANUARY TIPS CONTEST Submit a tip, win Motorola TalkAbouts! We need your administrator and developer tips! Submit an original tip (not previously published), and you might just win our prize this month and be eligible for the SearchDomino.com Hall of Fame. >>  View the prize. >>  Submit your tip here. THE MISSING LINK 'Soft' a sore spot for Microsoft Dorothy has aroused the wrath of the great and powerful Oz once again. Playing the part of Dorothy in this drama is a teenager from Canada named Mike Rowe. Young Mike created a Web site to advertise his services as a Web designer. But MikeRowe.com wasn't enough for him. He added the word "soft." Yep, MikeRoweSoft.com. Have you seen this movie before? When the Almighty Oz, played in this case by Microsoft, found out, it gave Mike an earful, played the copyright card and demanded the domain. Mike asked for $10,000 in return, but Redmond refused. Mike has been ignoring the company's e-mails ever since. There's no telling how this will end, but Mike can take comfort in the fact that Lindows.com is still wearing its ruby slippers. FREE TIPS FROM SEARCHDOMINO.COM! Enter your e-mail and start receiving SearchDomino.com Developer Tips. E-mail    Not a member? We'll activate your membership with your subscription.   Contact Us   SITE EDITOR Joyce Chutchian [EMAIL PROTECTED] Send your comments, opinions, best practices and ideas. NEWS EDITOR Jon Panker [EMAIL PROTECTED] Send in your news, product announcements and poll ideas. ASSISTANT SITE EDITOR Dana McCurley [EMAIL PROTECTED] Send your white papers, best Web links, Ask the Experts questions and tips. (Please submit your ATE questions and tips via SearchDomino.com.) DIRECTOR OF SITE SALES Gabrielle DeRussy [EMAIL PROTECTED] Sponsor this or any other TechTarget newsletter. A B O U T   T H I S   N E W S L E T T E R This newsletter is published by TechTarget, the most targeted IT media. Copyright 2004 TechTarget. All rights reserved. To unsubscribe from "Today's News":   -  Reply to this e-mail with REMOVE in the Subject line OR   -  Go to unsubscribe and enter your e-mail address to cancel your subscription Please note, unsubscribe requests may take up to 24 hours to process; you may receive additional mailings during that time. A confirmation e-mail will be sent when your request has been successfully processed.