Title: Webcast Alert
August 19, 2004 Published by  SearchDomino.com

Webcast Alert

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PREMIERE WEBCAST 
In this webcast, ROI expert Dan Merriman will discuss ways to leverage your vendor's expertise and create structured approaches to continuously measure the ROI of your technology solutions.

EXPERT WEBCAST
Leveraging vendor relationships to measure and continuously improve post-deployment ROI
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ABOUT THE WEBCAST:
While companies are ultimately responsible for the value of their IT initiatives, the major vendors they work with should play an active role in helping to measure and continuously improve the actual value gained after deployment. Although ROI analyses and case studies have their role early in the sales process, a more comprehensive, structured approach is needed to address ongoing critical business needs. This is especially true in application areas (e.g., CRM, ERP, business process outsourcing) in which there is a significant impact on the business, the long-term vendor/client relationship, or the solution requires a combination of people/process/technology changes. With some vendors proactively addressing this issue, the challenge lies in identifying who they are and how best to leverage them.

This webcast will cover:

  • Value of partnering with your vendor to maximize ROI - the "Win/Win"
  • Vendor processes to define, measure, and continuously improve business value
  • Assessing the value maturity of your vendor (e.g., Neglect, Promote, Commit, Demonstrate, Continuously Improve)
  • Overview of the leading-edge vendors
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ABOUT THE SPEAKER:
Dan Merriman, President, Chapin Consulting

Dan Merriman helps companies define, measure, and continuously improve the quantifiable value of IT investments. He has helped clients realize significant business gains using technologies such as CRM, ERP, e-commerce, wireless voice and data and security. Previously, Mr. Merriman was VP and Senior Consultant at Forrester Research and Giga Information Group.

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About the Sponsor



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