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In this Issue |
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From the Editor:
Is Microsoft and customer service an oxymoron? |
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Featured Topic:
The antitrust case: Are we done yet? |
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Expert Technical Advice:
A simple method for logging hardware and software inventory |
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Site Highlights:
This week's Webcasts
Monday: Information management for the mobile workforce
Tuesday: Auditing software installations with WMI
Wednesday: Messaging to the max
Thursday: Diagnose and resolve Active Directory conflicts |
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From the Editor: |
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by Margie Semilof
Senior News Writer
It's hard for companies to excel at the business of customer service but for those who do it right, the reward in customer loyalty is huge. Companies like Dell Computer Inc., Southwest Airlines and American Express are famous for their attention to detail and customer focus. Why can't Microsoft do at least as well?
A company that is truly customer focused makes the customer a priority within every aspect of a business, with employees in every level, in every department. It's crucial that they recognize that this is not just something the sales team needs to be aware.
You've told us that Microsoft is way off the mark when it comes to making its customers happy. The deja vu feeling that comes from applying frequent patches to a Web server or being forced into an expensive licensing program, only creates animosity. Technology aside, we've heard customers complain that there is a pervasive lack of people skills throughout the company and there is no one to talk to when they run into a problem.
What are some of the most basic things that Microsoft could or should be doing to make itself a more customer-centric company? Drop me a line and let me know.
Margie Semilof
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Featured Topic: |
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The antitrust case: Are we done yet?
by Ed Parry
News Editor
A year has passed since an attempt to break up Microsoft broke down. Today the company, bearing a few scars from the whole experience, inches closer to a settlement with Uncle Sam, although nine states find the deal unsettling.
Read more about this topic
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Expert Technical Advice: |
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Site Exclusives
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Installation tools -- Which ones should you pick?
If you're a Windows administrator, you have plenty of options for getting software installed on your users' desktops. But choosing the right tool may come down to just how sophisticated you want your desktop management strategy to be. |
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Boston hospital simplifies server management
Server health is what keeps Boston Children's Hospital IT manager Steven Mullen up at night. Read his Rx for preventing server failure, data loss and downtime. |
| Tip of the Week: |
| Here's a simple method for logging hardware and software inventory info from client PCs running Windows NT. This mechanism can be used to collect hardware, software and user info. |
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Automating your client inventory |
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Site Highlights |
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Monday's Vendor Connection
Information management for the mobile workforce
Monday, July 15, at 2:00 p.m. EDT:
Learn innovative ways to keep your mobile workforce up and running while keeping costs down.
Sponsored By: Connected Corporation
Tuesday's live Expert Webcast
Auditing software installations with WMI
Tuesday, July 16, at 2:00 p.m. EDT:
Get a general overview of WMI and learn how it can help you work and make software audits easy.
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Wednesday and Thursday's Webcasts
Messaging to the Max; Diagnose & Resolve Active Directory Conflicts
Join us Wednesday, July 17, at 1:00 p.m. EDT and learn how to configure and deploy Exchange 2000 to support 20 or 20,000 users.
Join us Thursday, July 18, at 1:00 p.m. EDT for a real-time vendor connection on how to quickly discover, diagnose and resolve Active Directory replication and performance issues.
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| Domino vs. Exchange |
| Join us July 24 at 1:00 p.m. EDT for this live informational Webcast on the business and political issues surrounding Domino and Notes in a Microsoft world. |
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Pre-register here
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| Training Offer! |
| This series supports MCSE Exam 70-217, provides an introduction to Active Directory and offers an explanation of its components. |
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Purchase today
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| .NET Info Center |
| Get access to the latest .NET news, tips and advice from .NET expert Dave Ranck.
Visit the .NET Info Center and stay informed.
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.NET Center
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