New On Demand Webcast: All Customer Support Automation Solutions Are Not Created Equal

[SearchWin2000.com]

Title: Webcast Alert

August 02, 2004 Published by  SearchWin2000.com Webcast Alert NEWS     TOPICS     ASK THE EXPERTS     TIPS     WEBCASTS     WHITE PAPERS     PREMIERE WEBCAST  Learn about how Web-based customer support automation will help you quickly transform your service desk into an efficient, Web-based customer service center that's easy-to-use for both your customers and your CSRs or agents in this webcast. VENDOR WEBCAST All Customer Support Automation Solutions Are Not Created Equal   View Webcast ABOUT THE WEBCAST: Delivering timely customer service is paramount to any organization. A Web-based customer support automation tool can give customers the ability to easily engage your service desk and receive support whenever and wherever they need it. Aggregating all of your incoming support requests that come in from multiple channels (phone, email, the web, fax, wireless devices, and live chat) into a single, centralized system to manage it all enables your customer service department or call center to respond faster, reduce costs, and meet (even exceed) service level commitments. A centralized system empowers both your customers and your service team, and it provides an effective system to control and manage all aspects of problem resolution. The challenge is finding the right solution that offers rich eService functionality, minimizes incident handling costs, and supports and optimizes your existing business processes. This on demand webcast will explore: Symptoms of an inefficient support environment Key components of a Web-based support automation solution How to improve your bottom line using Web-based customer support ABOUT THE SPEAKER: Michele McFadden, FootPrints Product Manager at UniPress Software Michele McFadden has been driving the product management process for FootPrints since 1999. Michele's responsibilities include creating and realizing the product plan, identifying customer requirements and coordinating with development, sales and marketing communications. Michele also develops and manages FootPrints customer training, documentation and quality assurance processes. She works directly with customers on a daily basis, delivering product walkthroughs, gathering customer input and addressing their feature requests. REGISTER FOR THE WEBCAST Developer of Award-winning FootPrints Web-based Service Desk Software UniPress Software develops award-winning, FootPrints Web-based service desk software tools - in use by nearly 2,000 organizations. Easy-to-use, affordable, & flexible, FootPrints for eService helps you centrally manage multi-channel issue tracking, deliver self-service online, & more. > Download an Evaluation Copy and Register for a Guided Walkthrough today! VIEW WEBCASTS  Get informed. Check out all our available webcasts to get the information you need to make the right IT Business decisions from leading industry experts and vendors. > View all Webcasts   FREE E-MAIL SERVICES!     Enter your e-mail and start receiving Windows Security Administration Tips.     E-mail:     Not a member? We'll activate your membership with your subscription.   A B O U T   T H I S   A L E R T Contact us: SearchWin2000 Member Services 117 Kendrick Street, Suite 800 Needham, MA 02494 This e-newsletter is published by SearchWin2000.com, a targeted Web site from TechTarget, the most targeted IT media and events company. TechTarget offers magazines, Web sites, e-newsletters, Webcasts and conferences for enterprise IT professionals. Copyright 2004 TechTarget. All rights reserved. To unsubscribe from "Webcast Alert": Go to unsubscribe: http://searchWin2000.techtarget.com/unsubscribe?track=NL-129&ad=488191 Please note, unsubscribe requests may take up to 24 hours to process; you may receive additional mailings during that time. A confirmation e-mail will be sent when your request has been successfully processed.