We use a automated process at Progressive to reset password. Voice Vault is the company who make it. The user calls a number and then repeat a series of numbers in different order for the voice recognition. The software then changes the password and then tells the user.
"Marc Cuypers"
<m.cuypers@pando To:
<[EMAIL PROTECTED]>
ra.be> cc:
Subject: Re: How to authentificate an
user via telephon?
12/04/2002 12:44
PM
> Hello colleauges,
>
> imaging the following situation:
>
> User calls the helpdesk to reset/alter some kind
> of account-password (NT, RAS, PKI-PIN ...) and you
> has to determin wheter the user is the correct
> (owner of the account) user. What would you do
> to authentificate the users identity?
>
> What are good methodes to do this? It should be
> easy for the user but secure for the administration.
>
>
> Robert
>
Helpdesk calls user back at a known telephone number (could be a mobile
number).
Marc
