Hi.
I a currently looking for a job in the NYC area. I have
6 yrs experience implementing and
supporting/managing firewalls (interlock and
checkpoint running on Solaris & Nokia IPSO) for
ANS/UUnet &
Qwest. Much of that experience was as a working
manager. I've done 1000's of unix installs/hardening,
and done the necessary planning and network
troubleshooting of countless firewall installs for
hundreds of different companies unique scenerios;
including firewalls used for internet connection, within
LAN, in hosting environment, in high availability setup,
and in VPN setup.
My resume is included below.
Thanks,
Mark
33 Riverside Dr., #2DA
NY, NY 10010
Home Phone: 212-724-8087
Email: [EMAIL PROTECTED]
Summary
Extensive experience as technical lead and
engineering manager in areas of network security,
troubleshooting, and design. In-depth knowledge of
installation, configuration, and support of Unix
systems, firewalls, and their interaction with
associated network devices. Completed 1000+
installations of Solaris and firewall software. Flexible
team player with excellent organizational, analytical
and communication skills. Proven ability to work
effectively with customers, sales, vendors,
engineers, and management; prioritize and manage
multiple projects; and tackle new challenges in
various fields.
Education B.S.
Computer Engineering, Virginia Tech
Operating Systems Unix (Solaris,
AIX, BSD), Windows 95/98/NT
Languages Perl, ksh,
HTML, CGI, C, FORTRAN, VHDL, COBOL, Pascal,
Assembly
Protocols TCP/IP,
SMTP, HTTP, HTTPS, FTP, Telnet, SSH
Networking Network
Security, Firewalls (Checkpoint and InterLock),
VPN, Routing, DNS,
LAN, WAN, High Availability (F5 BigIP)
Software Netscape Server &
Communicator, MSIE, Microsoft Office, Microsoft
Access,
Remedy, Kerberos v4 & v5, Real Audio, Networker
(backups), Eudora, PGP
Work Experience
Qwest Communications, New York, NY
Operations Manager, August 1999 - June 2001
Built and managed a team of 8 provisioning, install,
and support engineers. Developed, from the ground
up, the procedures for deployment and support of a
managed firewall service using Checkpoint software
running on Nokia hardware, a managed IDS service,
and a network scanning service. Worked with sales,
product management, engineering, NOC, and other
operations teams to design scalable processes and
ensure seamless customer experience for
customers getting multiple products from Qwest.
Manage sales and customers expectations. Helped
develop business model and continually re-evaluated
headcount needs to achieve goals. Point of
escalation for customers and sales on all
implementation and support issues. Top of Qwest
escalation chain for all technical firewall issues.
Developed vendor relationships and negotiated
pricing discounts. Interviewed and hired new
employees. Trained the trainer.
UUNET / ANS, Reston, VA
Installation Manager, February 1996 - May 1999
Managed a team of 5 security installation engineers
and installation coordinators. Handled escalated
installation issues involving complex hardware
configurations, routing, dns, and network design.
Conducted on-site installs and pre-sales planning
calls for strategic business customers. Worked with
product marketing to set prices and sales
procedures. Developed installation processes for
new sales channels and new product lines including
a managed firewall service called InterManage (using
InterLock or Checkpoint) and a high availability
solution (using F5 Lab’s BigIP). Evaluated
and
procured SPARC hardware. Developed and
managed vendor relationships and negotiated pricing
discounts. Developed installation tools and scripts to
automate software upgrades and installs.
Interviewed, hired, and trained new employees.
Installation Engineer, October 1995 - January 1996
Worked with new firewall customers to get systems
installed and operational. Conducted planning calls
to discuss firewall configurations as well as design
and configurations of associated networks and
systems. Assembled SPARC hardware to customer
specifications. Installed and configured Solaris and
firewall software including both InterLock and
Checkpoint Firewall-1. Solved routing, network, and
configuration problems to complete install and make
firewall usable.
Senior Support Engineer, July 1995 - June 1996
Handled escalated UNIX and firewall software support
requests. These requests included complex mail,
web, and routing scenarios; developing custom
scripts to solve unique problems; and integrating third
party products. Wrote chapters in the InterLock
firewall administrator’s guide. Taught 3 day
firewall
administrators course. Trained junior support
engineers. Went on pre-sales calls and to trade
shows to help close technical sales and conduct
product demonstrations.
Support Engineer, March 1995 - June 1995
Responded to real time and email support requests
from network administrators at Fortune 1000
companies. Fulfilling requests involved diagnosing
and debugging configuration and software problems
in Unix and firewall applications. Questions and
problems included networking, routing, http, dns,
mail, ftp, high availability, telnet, snmp, and backups.
Deet’s Place, Blacksburg, VA
Operations Assistant Manager, February 1994 -
March 1995
Involved in all aspects of preparing for a grand
opening including developing products and pricing,
researching and purchasing hardware, and
formulating processes and procedures.
Programmed and maintained retail data terminals.
Setup and installed software on mainframe computer
terminals. Trained management and new employees
in use of RDT’s, PC’s, and software
packages.
Trained and supervised 30+ employees in proper
customer service, production techniques, and
presentation of food items. Created forms and
maintained reports and records involving cash
handling, inventory, and purchasing. Interviewed and
hired new employees. Created work schedule to
regulate labor hours while providing optimal customer
service.
Certifications & Honors:
Certified Checkpoint Systems Administrator &
Engineer
Certified InterLock Systems Administrator, Engineer,
& Instructor
Culinary Services Student Employee of the Year 1993
M. Buford Blair Award for Outstanding Community
Service 1988, 1993
Hobbies & Activities:
Soccer, Softball, Basketball, Volleyball, Ultimate
Frisbee, Tennis, Community Service
