TRAINING MANAGER - Austin, TX JOB DESCRIPTION: The Training Manager will be responsible for creating and developing our training and certification program. RESPONSIBILITIES: Assess needs and develop a comprehensive training and certification program that includes product and technical training for sales, sales engineers, support technicians, partners, and customers Conduct formal training seminars for internal staff, partners and customers Create and manage development of curriculum and documentation Manage training logistics, including setup and maintenance of training lab Work with technical writers, sales engineers and support to produce and improve training materials Interact efficiently and seamlessly with internal and partner sales force to understand and meet partner and customer training requirements Develop strong relationships in all departments to ensure good communication with subject matter experts Work with other managers to develop internal training on new products and updates Strong Client/Customer Service skills Experience and skilled in Project Management Travel to customer and partner sites up to 25% of the time QUALIFICATIONS: 8+ Years of Total Training experience with 4+ Years in the network and/or security industry. Must have Strong understanding of network technologies and tools (Routers, Switches, TCP/IP, Firewall, IDS) Must have a Strong Grasp of LAN/WAN/MAN Swithing, Routing, Security, VPN, IDS, and Firewall technologies and be able to work with highly technical customers on these issues. Proven ability to quickly master technical subjects Prior experience leading and overseeing a customer-based training department Proven ability to coordinate interdepartmental resources Experience teaching technical subjects to diverse audiences Excellent documentation and communication skills Excellent teamwork skills Ability to manage and prioritize multiple projects Knowledge of training and adult learning methodologies Knowledge of instructional design and CBT development a plus High energy, flexibility, and a desire to excel in a rapidly growing organization Prefer a Hands on 6+ Years of Networking Administration or Development that has moved into Training. Candidates without a Hands on Deep Knowledge of networking and security will not be strong enough Candidates outside of Austin, TX must be prepared to relocate to Austin, TX (Moving Expenses Paid Only) -------------------- Rob Needham -------------------- NHRG, Inc 11612 FM 2244 Austin, TX 78738 (512) 328-4448 (office) (888) 373-4810 (toll-free) (512) 328-1696 (fax) [EMAIL PROTECTED]
