I am a motivated and dedicated individual looking for great opportunity to
show what I have to offer. I am a wise investment that will provide
outstanding rewards to a company.
I feel that my experience in both sales and technical aspects would
enhance both my employer and myself. This would be an excellent
opportunity to demonstrate my customer management, relationship building
and technical skills.
Given the responsibility, I can ensure you my efforts will be maximized to
their full potential without lack of growth to create a profitable and
customer focused company.
With my strong motivational work ethic and desire to succeed, I guarantee
the results you are looking for. My past experience has been in technical
sales and integration so I know what it takes to stimulate and inspire to
achieve goals within.
Additionally, I offer excellent analytical abilities and strong
organizational skills. These qualities, combined with my dependability and
dedication, should enable me to make a valuable contribution.
I take pride in working with others towards a common goal and am always
looking for new ways to improve things. I am confident that my knowledge
and abilities would be of value.
Willing to travel or telecommute as to not relocate.
Please contact me for an interview.
Summary
Extremely talented and dedicated individual who has extensive knowledge of
LAN/WAN design, telecommunications connectivity and infrastructure, sales
posture and technical experience as it relates to IT integration with all
levels of management. Unprecedented dedication to customers needs and
support. Exceptional project coordinator, team player, fast learner for
new and advancing technologies.
Objective
Seeking a dynamic and challenging career in a stable yet growth oriented
company with advancement opportunities. A company who rewards individuals
for dedication, integrity and hard work.
Experience
X4TRESS Security October 2001-Present
VP Sales Engineering
Responsible for all aspects of technical expertise, technical operations,
installation, management of products and product development as it
relates to security. Provided pre and post sales support in addition to
carrying duties as an Account Executive and general consultant.
� Achieved Sales goals with Account Executive to exceed quota.
� Created processes and policies for pre sales, install, support, and
maintenance for company.
� Assumed all responsibility for technical feasibility of products,
support and sales design.
� Projected complete focus on customer service when issues arise to
satisfaction.
� Completely maintained our Managed Security offering including sales
aspect on product.
� Maintained excellent working relationship with clients.
Covad Communication June 2001-October 2001
Regional Sales Engineer
Supported an Account Executive team in a 9 state area in all aspects of
Sales engineering, pre and post sales support, product support and special
project leadership.
� Collaborated with Account Executives on strategic ways to close business
on SME level to meet and exceed quota.
� Provided tier one support for all aspects as it relates to DSL and Layer
1, 2, 3 services.
� Closed 50% more business with RSE present than Account Executive alone.
� Obtained Subject Matter expert status of value added products (VPN,
Managed Security, web hosting).
Covad Business Solutions April 2001-June 2001
Enterprise Team Sales Engineer / Manager
Directed a team of Project Managers and Customer Service Reps to develop,
maintain, and support all enterprise level opportunities and inbound
sales activity generated from direct and indirect marketing efforts.
� Increased response time for order placement from outsourced call center
to 36 hours from 72 hours.
� Managed a team with an average of 300 + orders at any time.
� Called upon frequently for special technical projects to complete in a
timely fashion.
� Completed transitions of customers whose ISP was migrating away from DSL.
� Survived massive layoffs and promoted to Regional Systems Engineer for
the Midwest
Bluestar.Net April 2000-April 2001
Regional Sales Engineering Manager � September 2000- April 2001
Responsible for all Sales Engineers in an assigned territory for technical
& sales expertise, process, training, and escalations. Subject matter
expert for certain products and processes.
� Assume all responsibility for sales engineering for a 5 state region.
� Worked with 8 sales engineers to develop, train and shape their
expertise in the industry to close business and assisting account
executives from sales presentations to post sale support.
� Provided escalation path from Sale Engineer to resolve any pre or post
sales issues.
� Increased enterprise opportunities by personally handling all aspects of
pre and post sales engineering.
� Promoted to Enterprise Team Engineer / Manager.
Sales Engineer � April 2000 � September 2001
Responsible for assisting Account Executives with pre - post sales product
support and design for technical feasibility as it relates to
integration of clients network.
� Acquired information concerning the prospects infrastructure to ensure
products sold was able to operate in a respectable manner as
described.
� Work closely with all aspects of the business from pre-sales to
installation providing the customer a smooth transition and building a
lasting business relationship with them.
� Responsible for identifying new or expanded business opportunities,
promote new business ventures, and help with negotiations of terms and
conditions.
� Continually look for ways to improve internal processes for efficiency
and relevance.
� Employee of the month May 2000.
� Promoted to Regional Sales Engineering Manager.
Entre Computer Center May 1997-September 2000
Business Account Sales Consultant
Responsible for promoting business-to-business sales relationships for
implementing and servicing of networks (LAN &WAN) and internet
connectivity through cold calls, consultation and referrals.
� Provided customers with a total end-to-end solution for businesses.
� Acquired all accounts through cold calls and referrals.
� Accountable for entire sales process from beginning to end.
� Increased total sales revenue at a rate of 42% per year and exceeded
quota time after time.
Levy�s Lumber and Building Center February 1990 � May 1997
Department Sales Manager - June 1996 � May 1997
Conducted sales, ordering, marketing, and inventory for lumber department
as well as responding to customer suggestions and complaints through
legendary customer service.
� Supervised salespeople in department with increased morale.
� Increased overall sales in store.
� Employee of the month.
Department Sales Manager - January 1994-June 1996
Directed incoming and outgoing merchandise, inventory, and accounts
payable purchase orders.
� Managed all receiving personnel and activities in a respectable fashion.
� Developed troubleshooting skills in complex problem situations.
� Employee of the month.
Warehouse Employee � November 1992 � January 1994
Received merchandise from delivery service, checked in orders, and filled
customer orders.
� Fulfilled all receiving duties.
Sales Trainee � February 1990 � November 1992
Provided customer courtesy and replenished stock on sales floor.
� Obtained the knowledge to deal with the public in retail sales.
� Gained confidence in the workplace.
Education 1991- 1996 Jefferson Community College and
University of Louisville - Associates in Accounting
G.P.A. 3.0 Major: Bachelor of Science in Business
Administration in Marketing
Certifications SonicWALL Certified Engineer, FatPipe Certified Engineer,
Symantec Certified Engineer, Computer Associates Certified Sales Expert.
Presently seeking Cisco Security Specialist and Microsoft MCP. Excellent
working knowledge of MS Windows 2000 server, Exchange 2000, and router
configurations.
