Hi all, I am looking for an opportunity to return to the world of network security, preferably in the Fairfax county area. I bring to the table two years of intense firewall administration in a NOC environment, great customer service skills, and team-building ability. My resume follows for your viewing pleasure.
SUMMARY ----------------------------------------------------------------------- * Two years firewall administration and authentication experience. * Exceptional communication and troubleshooting skills. * Software and technologies: Microsoft Office (Word, Excel, Powerpoint, Outlook), Windows (98, NT, 2000), Check Point Firewall-1, Entrust X.509, Solaris, Axent Raptor, HP Openview, Remedy, Public Key Infrastructure, SecurID, RADIUS RELEVANT PROFESSIONAL EXPERIENCE ----------------------------------------------------------------------- Data Network Executive AT&T San Jose, California 2000 ~ 2001 * Provided global, end-to-end data-related solutions, including traditional data transport (Private Line, Frame, ATM), broadband, VPN, and outsourcing, to mid-market customers. * Protected revenue base and generated new revenue. * Developed and maintained strategic business relationships with clients. * Analyzed sales opportunities and made sales presentations. * Acted as technical resource for salespeople within branch. Network Security Engineer Intira Pleasanton, California 2000 * Provided internet security services for web hosting customer networks and internal networks. * Administered Firewall-1 on Solaris and Nokia platforms: rule base administration and policy auditing, log file and traffic analysis, routing and NAT, SecuRemote implementation and troubleshooting, and initial implementation of Solaris operating system and Firewall-1. * Defined, documented, and implemented operational procedures. * Evaluated operations for physical security and general security awareness. * Built team of six security engineers. Network Security Analyst Sprint Reston, Virginia 1998 ~ 2000 * Provided firewall administration and authentication services for over three hundred internal and external clients. * Administered Raptor and Firewall-1 on Solaris and NT platforms: user account management, routing configuration, NAT, rule base administration and policy auditing, log file and traffic analysis, remote access VPN configuration and troubleshooting, and content filtering with WebSense/WebNOT. * Acted as Certificate Authority for Entrust X.509 digital certificates: established standardized process flow for certificate administration, and wrote technical documentation and provided training for certificate end users and Registration Authorities. * Provided technical support via phone and email to customer points of contact. * Developed PERL scripts to automate the issuance of certificates, reducing labor requirement by 85%. * Administered SecurID database of over fifteen hundred users: instituted improved process flow for token issuance, troubleshot authentication issues with users, wrote technical documentation and provided training for end-users. * Tracked client issues using Remedy-based trouble ticket system. * Used HP OpenView to monitor the health and connectivity status of all client security devices. * Trained new associates in troubleshooting techniques and firewall administration. * Established and maintained strong rapport with internal and external customers. Client Services Specialist Sprint Reston, Virginia 1997 ~ 1998 * Provided voice service support for a rapidly growing account base of mid-market customers. * Maintained account hierarchy, including ANI, phone card, private line, and toll free management (enhanced routing configuration, translations, and obtaining Responsible Organization status.) * Exceeded revenue retention and aging standards. * Instructed customers in interpretation of bills and contracts and provided root-cause analysis and resolution for billing discrepancies. * Received top rating of "excellent" in customer satisfaction surveys by 95% of customers and was regularly given verbal and written commendations from customers. * Participated as mentor for New Hire Program. EDUCATION AND TRAINING ----------------------------------------------------------------------- * Introduction to FireWall-1 Management, Advanced FireWall-1 Management. Obtained Check Point Certified Security Administrator (CCSA) certification. Midwestern State University Wichita Falls, Texas * Completed 60 credit hours of math and computer science courses towards a B.S. in Mathematics. OTHER ----------------------------------------------------------------------- * US Citizen * Eligible for Security Clearance * References available upon request
