I'd like to stay in DC but am flexible to move anywhere on the east coast or to Texas.
Thanks for your consideration, Lisa SUMMARY OF SKILLS * Two Years Firewall, PKI, and VPN administration. * Exceptional end-user support and troubleshooting skills. * Software applications and technologies: Check Point Firewall-1, Axent Raptor, Cisco NetRanger, IPSec, Check Point Provider-1, Solaris, Contivity, Network Alchemy VPN, snoop/tcpdump, NAT, ARP, HP OpenView, PKI, Stonebeat, PERL, VLSM. RELEVANT EXPERIENCE Technical: * Administered Raptor and Firewall-1 on Solaris, NT, and Nokia platforms: rule base administration and policy auditing, log file and traffic analysis, remote access VPN configuration and troubleshooting, user account management, routing configuration, NAT, content filtering with WebSense/WebNOT, and initial implementation of Solaris and Firewall-1. * Administered Cisco NetRanger IDS and Network Alchemy VPN. * Developed PERL scripts to automate the issuance of digital certificates, reducing labor requirements by 85%. * Tracked client issues using Remedy-based trouble ticket system; used HP OpenView to monitor the health and connectivity status of all client security devices. Customer Support: * Provided support via phone and email to technical points of contact. * Established and maintained strong rapport with internal and external customers. * Received top rating of "excellent" in customer satisfaction surveys by 95% of customers and was regularly given verbal and written commendations from customers. Training and documentation: * Acted as Certificate Authority for Entrust X.509 digital certificates: established standardized process flow for certificate administration, wrote technical documentation, and provided training for certificate end users and Registration Authorities. * Defined, documented and implemented operational procedures for provisioning of SecurID tokens. * Created training guide for new associates; participated as mentor for New Hire Program. EMPLOYMENT HISTORY AT&T San Jose, California September '00 ~ June '01 * Data Network Executive - Offered global, end-to-end data-related solutions, including traditional data transport (Private Line, Frame, ATM), broadband, VPN, CPE, and outsourcing, to mid-market customers. INTIRA Pleasanton, California February '00 ~ August '00 * Network Security Engineer - Provided Internet security services for web hosting customer networks and internal networks. SPRINT Reston, Virginia July '97 ~ January '00 * Network Security Analyst (7/98~01/00) - Provided firewall administration and authentication services for more than 300 internal and external clients. * Client Services Specialist (7/97~7/98) - Responsible for voice service support for a rapidly growing account base of mid-market customers. EDUCATION AND TRAINING * B.S. Mathematics program, Midwestern State University Wichita Falls, Texas. Relevant coursework: Differential Equations, Linear Algebra, Probability, Numerical Analysis, UNIX/C, Operating Systems, Abstract Algebra, and Financial Accounting. * Check Point Certified Security Administrator (CCSA) certification.
