Hello,
o Wojciech Wrona [01/04/09 18:01]:
I've done something like alternative serviceline application. So it goes
like this:
1. Incomming connection
2. Prompt with menu
3. After picking up the direction, call is placed in CallQueue - so if
direction is busy, call will keep trying holding its proper place in
queue (FIFO).
4. After connection is started (in B2ABUA) application starts recording,
which is stopped on call end.
Additionally i'm having a lot of fun with ringtones and music while
waiting :) Now, a lot of things is hardcoded (for example different call
queues to each direction), but when i clean it a little i might post it :)
nice to hear you have fun with sems :)
it might also be useful to add some DI functions to get the call
status/list from e.g. xmlrpc for display on web server. have a look at
how this is done in webconference (+ xmlrpc2di) for an example.
if you have something in the call center direction that you think could
be valuable to others, please don't hesitate to post it
(list/tracker/pm) for inclusion.
Stefan
--
Stefan Sayer
VoIP Services
[email protected]
www.iptego.com
IPTEGO GmbH
Am Borsigturm 40
13507 Berlin
Germany
Amtsgericht Charlottenburg, HRB 101010
Geschaeftsfuehrer: Alexander Hoffmann
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