On 5/17/07, robert burrell donkin <[EMAIL PROTECTED]> wrote:
perhaps danny would like to explain...
Oh right, well its about blending channels of communication. Email is only one form of inbound/outbound communication between a person and an organisation. An efficient customer-focused organisation will want to manage all communications from the point of view of the customer relationship and not the technology. By working with JCR we have an opportunity to take the content of an email and expose it as a "communication" in a way that can be blended with telephony and scanned letters as well as SMS and IM by products which are capable of performing that blending. By keeping one copy of the communication (which is what robert meant by "mail") and using meta-data to "route" the email we can send that communication into skills based work queues, and customer accounts etc by refrence to its location in the repository and not "by value" by creating copies in other storage systems. d. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
