Benoit,
Thank you so much for the info. I'm going to start pulling together
some wireshark captures and logs and hopefully we can figure out what it
going wrong.
I really appreciate your help.
Jerry
On 4/26/2022 9:40 PM, btell...@linagora.com wrote:
Hello Jerry,
I confirm that different email applications uses the IMAP protocol in
different ways.
I confirm that some clients uses the IMAP SEARCH results upon
resynchronisation, and thus that inacurate results could result in bad
synchronisation.
That being said, having traffic capture for bith apps would be
valuable to diagnose what is going on. Things like wireshark of James
debug logs (that include IMAP command).
FYI I succeeded to reinde email on the JPA Guice based distribution on
the 3.7.0 demo image.
Regards,
Benoit
On 4/26/22 11:41, Jerry Malcolm wrote:
This is a critical problem. I really need some direction on this.
Please!!!....
I started this thread about two and half years ago when I moved my
James installation to AWS EC2. All of my clients lost all of their
mail on their mobile devices, even though all of the mail still shows
up fine on desktop Thunderbird. I tried all of the suggestions, but
never could get the older emails restored. Since then I have added
another very large customer account on a completely different james
installation, and I've upgraded to pretty much the latest GitHub
version of James on my original installation. For the new client,
there was no migration. It was completely start from scratch on a
new domain. Yet across the board, NONE of my clients on either
system can reliably get their mail on iPhone or Android. On my own
iPhone, I have replaced the native iPhone mail app with Edison mail
app and later with Outlook mail app. I get one or two emails
downloaded periodically on each app on my various email accounts, and
some email accounts just start saying there's no mail in the last
month or two (and there's actually typically 10-20 emails each day on
those accounts). Today, a client configured their mail account on an
iPhone. It immediately said 21 unread emails, and the inbox then
downloaded 3 emails. Open TBird on the same account. There's
there's the 21 emails.
I've tried to re-index the Lucene cache. But I'm still getting the
same error that I got in Oct 2019 about wrong parameters or something
when I try to do that. So I completely erased the Lucene cache
folder. No change. I'm running Spring. I tried to move to Guice a
month or so ago, but gave up when I couldn't fix the errors I was
getting , so I moved back to Spring. Is this whole iPhone problem
due to me using the Spring build? I have no problem trying again to
get Guice up and running. But I don't want to waste a week trying to
get Guice up and find out the same problem exists in the Guice build.
It's obvious that for some reason all of the mobile email apps
(native, Edison, Outlook) ask for email differently than
Thunderbird. But I'm at a loss to explain why JAMES refuses to send
the mail that is there when these same email client apps have no
problem getting mail from other mail servers.
It's hard for me to understand how every other JAMES user in the
world is working totally successfully with mobile phones when I have
two completely independent JAMES environments with a huge number of
clients on each and NOT ONE of them can get more than 5% of their
real mail on their phone.
If somebody can just educate me just a little on the differences
between how JAMES responds to IMAP queries on mobile devices vs. IMAP
queries from Thunderbird, and point me to the handling code, I'll
start seeing what I can do to resolve this. Or better yet, is there
someway to disable all of the Lucene or whatever caching completely
and just make JAMES think it's talking to Thunderbird instead of an
iPhone?
I'm to the point that my major client is refusing to use the JAMES
environment for their company mail accounts since their phone email
apps are not receiving most of their critical corporate emails. To
say the least, they are NOT happy. Somebody PLEASE respond before my
customer fires me.
Please HELP!!!! Give me SOMETHING I can work with!!!! I just want to
get a conversation going.
Thanks
Jerry
On 11/8/2019 8:03 AM, Matthieu Baechler wrote:
Hi Jerry,
On Tue, 2019-10-29 at 15:12 -0500, Jerry Malcolm wrote:
Ok, I need an IMAP expert.... Below is a very brief trace of the
communications between iPhone mail and JAMES (3.4). I completely
deleted an account on my iPhone, then recreated it while in airplane
mode to make sure I didn't miss any communications in my trace. I
started the trace, exited airplane mode and let the iPhone do an
initial
sync with the account. The inbox folder in this account has over
1000
emails going back to early 2019.
I'm not an expert in IMAP. But it appears that the iPhone mail app
requests all of the emails 1:* (see line 812), but JAMES returns a
single id plus two ranges (line 813). But the total count JAMES
reports
is nowhere near the full 1000. Subsequently (line 822), iPhone
requests
the emails JAMES told it about in line 813. From what I can tell,
the
problem is in line 813. JAMES did not report all of the actual mail
that is in the INBOX, which is exactly what I'm seeing on the
phone.
Shouldn't JAMES return all 1000+ email ids that exist in INBOX? Or
am I
reading the IMAP trace incorrectly?
You are right, if there's 1000+ messages, it should be returned by
these calls.
Note that the only emails JAMES reports came in AFTER I migrated to
the
new server and to the James 3.4 from v3b5. It appears that there is
something different about pre-existing emails in the mailbox folder
that
is causing JAMES not to recognize them. But this problem ONLY exists
on
the iPhone mail app. Thunderbird gets all of the mail for the
inbox.
So is iPhone must be sending a slightly different request command
syntax
than other clients do (??) Just speculating....
The best thing to do is to get a trace from Thunderbird for the same
scenario.
My best guess is that one client trigger a search whereas the other is
just triggering a full-scan.
Are you using JPA? With with indexing backend?
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