First check with a test toolthat the internet does not see you as open relay
https://www.google.be/search?q=smtp+open+relay+test

If OK, simply ask to spamhaus to remove your ip from their blacklist.


On 09/17/2014 11:49 AM, Pete Williams wrote:
>  Hi
>  
> I have been successfully running a James email server for about the last 3 
> years. It is not an open relay. It checks clean with things like MX toolbox.
>  
> Our fixed IP address keeps getting listed on Spamhaus. I am certain that we 
> are not infected, and that James is configured OK.
>  
> Our cloud based service sends emails that subscribers have asked for. It runs 
> reports and emails them, and sends email notifications. They pay for this 
> service, so this is stuff they want to see.
>  
> I need to find out why we are being listed, and if these emails are being 
> seen as spam by 'a trusted third party' as the spamhaus website puts it.
>  
> If you can help at all, please do. I don't know how to proceed.
>  
> Thanks Pete.
>                                         
> 

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