<<Service-oriented architectures are expected to have a stronghold
over future apps but those implementing the integration process today
continue to encounter uncertainties from the corporate world.

When the City of Edmonton launched an SOA pilot program—that automated
its apps for new employee records across multiple information
systems—it meant bureaucracy beat businesses to the punch, but city
app developers learned that winning the SOA race has its pros and
cons. Despite strong forecasts, not everyone is sold.

"The pilot was successful in terms of people saying, `great
technology,'" said James Donahue, enterprise architect and project
manager, City of Edmonton. "But who's going to support it?"

After reviewing a myriad of software including VA, Oracle, TIBCO and
SAP's NetWeaver, Donahue settled for Sonic Software in July 2005, and
teamed with Online Business Systems, launching the pilot that
integrated SLIM, SAP, POSSE and PeopleSoft apps for Canada's fifth
largest city.

The city used Sonic's enterprise service bus (ESB) to automate
employee records procedures. The city employs 10,000 people, including
more than 100 IT professionals. Those IT employees are responsible for
supporting 142 of Edmonton's 1,000 plus apps.

"We took a very non-committal approach," Donahue says. Despite
demonstrating resistance early on, Donahue's crew pulled off four
weeks of training in just four days. Flexibility and hands-on
learning, he said, were instrumental to the program's success. And
having an SOA solution to "showcase" to businesses became paramount.

"This was an odd situation for municipal government to be in. For the
first time we were ahead of the businesses," Donahue said.

Donahue's plan to integrate enterprise apps SLIM, SAP, POSSE and
PeopleSoft worked but he cites steps that may have help avoid
pitfalls. He suggests less software research and to allot more time
for vendor negotiations. Donahue advises others to consider the impact
with supporting new middleware and CPU licensing costs, with the
advent of multicore servers.

He also says develop an SOA strategy and line up production work early
on. Donahue worked with Murray Laatsch, integration architect, Online
Business Systems, performing "technology spikes," which enabled city
officials to review integrated apps; four user case scenarios allowed
them to visualize how each department would be affected by those apps.

Reflecting on the recent pilot program, Donahue now plans to work with
officials on a city-wide SOA strategy—a strategy he hopes will support
Edmonton's internal shared service call center through POSSE
integration. Besides an SOA roadmap, Donahue has also identified the
need for more tools and more business involvement.

"SOA is something that has more longevity than the uses of the
technology themselves," Donahue said.

John Bachman, senior director of product marketing, Sonic Software,
agreed. But he said at this stage of the game, it's critical to get
businesses on board and promote SOA solutions that work.

"It's not fair to say the benefit of SOA is agility. I think that's
under-selling it," said Bachman.

While SOA integration enables IT to implement new business functions
across varied systems, Bachman says it can cut costs by
"institutionalizing" uses, creating methods that are reusable. Bachman
says SOA integration is a multiyear project that developers should
approach with a high degree of flexibility. He suggests start small,
modernizing file processes first—an app that "dogs" developers every day.

Gartner, Inc. predicts SOA will lay the foundation for 80 percent of
new development projects by 2008. However, Bachman cites a 2005 SOA
Webinar where 58 percent of attendees admitted either they were not
using SOA or they were simply in the learning phases.

"We're talking about a very early market here," Bachman says. "If you
find you're still confused about everything going on [with SOA],
you're in good company.">>

You can find this at:

http://www.adtmag.com/article.aspx?id=18660

Gervas









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