CRM is another discipline which is not just software but can use CRM software as a tool. The stories of companies who thought that the way to manage their customer relationships was to go out and spend a fortune on CRM software and then screwed up, are legion. This applies to any software you buy to help you run your business - if you don't ensure that your employees are adopting and using it correctly, it can end up causing far more problems than it solves. Businesses have been literally killed off by bad ERP implementations, to take an extreme example. A few years ago, some research I did into ERP system failure revealed that the most common cause was human - lack of training, buy-in and adoption.
Gervas --- In [email protected], "Anne Thomas Manes" <[EMAIL PROTECTED]> wrote: > > Hmmm. BPM is something you do, not something you buy. Sounds an awful lot > like SOA to me. I have plenty of examples of companies that have saved lots > of money, improved time-to-market, and reduce application maintenance > through proper application of SOA principles.In the process, they also > consolidated their application portfolio and gotten a much better handle on > their data. But in order to do so, you have to do a fair amount of > enterprise planning, pick the right projects, deploy a shared > infrastructure, institute a governance program, and change the way people > design and build systems. > > SOA is NOT about technology, but technology can facilitate its adoption. SOA > is a set of design principles, and to be successful with SOA, you must adopt > those principles. SOA is a lifestyle. > > Anne > > On 1/19/07, Gervas Douglas <[EMAIL PROTECTED]> wrote: > > > > There are some comments on SOA and its business value which may > > interest you here: > > > > http://tech.groups.yahoo.com/group/business-process-management/message/270 > > > > Gervas > > > > > > >
