When using the AD connector to sync users from AD into service manager, we have a problem when people change their names - e.g. due to marriage. The vast majority of our customers use some aspect of the surname within the username. It is therefore very common for usernames to have to change.
Unfortunately, if a username is changed this does not update the AD user config item in service manager. Instead it breaks the link and results in a brand new account being created (and leaves the old one effectively orphaned AND still 'active'). This is because it uses the domain name and samaccountname as the link between AD accounts and SM's AD accounts. Depending on how customers are using service manager, the effects of this range from annoying to disastrous. For example, one of our customers is deploying software to users automatically. When a user changes their name, this results in a new account being created (not linked to relevant CIs which are still linked to the old account) and software is removed from their machine because the 'new' account isn't entitled to it. It would have made a lot more sense link to use the AD object guid as the link between AD accounts and sync'd SM AD accounts as the AD Object GUID won't change when other attributes are amended. Currently, our only workaround is to use powershell, detect this condition, link the new accounts to the old account's related workitems / CIs etc and then delete the old account. Anybody see this or have any feedback? Thanks Mark ________________________________ This email and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. If you have received this email in error, or if you believe this email is unsolicited and wish to be removed from any future mailings, please contact our Support Desk immediately on 01202 360360 or email [email protected] If this email contains a quotation then unless otherwise stated it is subject to change and offered subject to Silversands Professional Services Terms and Conditions, a copy of which is available on request. Any pricing information, design information or information concerning specific Silversands' staff contained in this email is considered confidential or of commercial interest and exempt from the Freedom of Information Act 2000. Any view or opinions presented are solely those of the author and do not necessarily represent those of Silversands Silversands Limited, 3 Albany Park, Cabot Lane, Poole, BH17 7BX. Company Registration Number : 2141393.
