We used this process created by Travis.

http://blogs.technet.com/b/servicemanager/archive/2011/10/04/how-to-increase-the-size-of-the-description-field-on-the-incident-form.aspx



DS
From: [email protected] [mailto:[email protected]] On 
Behalf Of Séguin, Mario
Sent: Thursday, May 16, 2013 12:37 PM
To: [email protected]
Subject: [servman] SCSM Portal Question

Hi all,

I noticed that the Description field on the SCSM portal will only show the 
first 2-3 lines of content. Is there a way to show all the content of the 
description field?

Will this be fixed?

thanks

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