http://social.technet.microsoft.com/wiki/contents/articles/13711.how-to-delete-scsm-2012-incidents.aspx

Seems like it would be better to figure out what the use is getting spammed 
though so it doesn't happen again.

From: [email protected] [mailto:[email protected]] On 
Behalf Of Ron Taylor
Sent: Tuesday, July 2, 2013 1:37 PM
To: [email protected]
Subject: [servman] Delete Incident

Is there a way to delete and incident in Service Manager?  We have someone that 
is getting spammed by the same email every 2 minutes from a closed SCSM 
incident.

Ron Taylor
(774) 264-8502

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