Nevermind, I you can do this. I have tested it and it works as it should. Ron Taylor(774) 264-8502
From: [email protected] To: [email protected] Subject: [servman] Resolve New Incidents Date: Wed, 10 Jul 2013 11:03:52 -0400 We have a request for an analyst to be able to open a new ticket and resolve it without leaving the initial incident entry form. Anyone know how to allow this, we are using SCSM 2012? Ron Taylor(774) 264-8502
