New to SCSM and would like to know if the below is possible and, if so, a general idea as to how it may work (Exchange, Orchestrator, XML?).
An email is generated from another system, automatically, with data in fields that should be placed in mapped fields on the custom incident template. For example: Incoming Email: Organization: Contoso, Inc. Maintenance Window: EC2 Description: sss Requestor: John Doe Source Path: \\svn\.... How would it be possible to parse the incoming email and create a ticket with the specified fields mapped to fields on the incident form? This is fairly straightforward with other ticketing solutions I have worked with but having a difficult time with SCSM :( Best, John
