Has anyone encountered an issue where a closure notification is only being received by some users? So basically when a request is resolved the closure notification is being received by some users but not all. The status of the workflow shows just a few entries when there should be a hundred+. There are no items that need attention. It isn't a problem with the workflow or subscription. We are on SCSM2012 SP1 using exchange connector 3.0. I also noticed in my pivot reports the resolved date and other resolution data that use to populate are now blank. We've been using the product for over a year and the problem just started happening about the time we upgraded to SP1.
We have a ticket open with Microsoft but I thought I would see if anyone else in the community has experienced this problem. Thanks. Krista Martin Help Desk Manager
