my apologies for not including the prefix
From: [email protected]
To: [email protected]
Subject: Incident classification category
Date: Wed, 23 Oct 2013 17:19:18 +0000
I am working for a client that is going to implement SCSM
globally and one of the questions/issues that came up is how would they
classify incidents for hardware in the US vs. hardware incidents for Europe.
One way would be to create to Incident classification
categories for the US and EUROPE but I am opposed to that method since it
duplicates all the classification types and there are more than just 2
sites. I am thinking that extending the Incident form to include a region
drop down would work best that way the client could still report on their
various global locations and determine volume of incident types.
Has anyone had to deal with this kind of scenario?
Danny
