You might want to have a workflow check on object creation that runs an Orchestrator RBA to check it. If it detects that it is a duplicate you can have the RBA change the status to closed.
Thanks, ________________________________ Mark Mears [email protected]<mailto:[email protected]%0d> Phone: (757) 945-2651 [cid:[email protected]]<http://www.cireson.com/> [cid:[email protected]]<http://twitter.com/teamcireson> Check out our System Center App Store: www.cireson.com/app-store ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Séguin, Mario Sent: Monday, November 18, 2013 10:14 AM To: [email protected] Subject: [servman] Duplicate status Hello all, For report purposes we are trying to add a new Status called Duplicate. Here is the context. When a duplicate ticket created we don't want it to show in the reports. So I added a Duplicated status but SCSM still sees it has Open status. Is it possible to the Duplicate status but to have the ticket considered as closed/Duplicate so that it doesn't show up any Open or Close reports. Thanks, Mario
<<inline: image005.png>>
<<inline: image006.jpg>>
