Deleting an object is deleted. I don't think there is an Orchestrator activity for that though. If not you'll need to use Remove-SCSMObject in SMLets. When you delete an object the relationships are deleted. The related objects are in some cases deleted and in some cases not depending on the base relationship type. Things that are related by a reference or containment relationship are not deleted. Contained objects related by a membership or hosting relationship are deleted.
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Séguin, Mario Sent: Thursday, November 28, 2013 7:25 AM To: servman@lists.myitforum.com Subject: [servman] RE: Triage bucket Yes I tought about that but I belive deleting records Is not supported. Also does any one if you delete and IR does't it delete all the relations with other object and the other objects (such as acitvities). thanks From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com] On Behalf Of Jesper Ankjær Kristensen Sent: November 28, 2013 10:00 AM To: servman@lists.myitforum.com<mailto:servman@lists.myitforum.com> Subject: [servman] RE: Triage bucket Hi Yes you could just make a runbook that converts the IR to SR and have it delete the IR once done. Venlig hilsen Jesper Ankjær Kristensen System Administrator EG A/S From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com] On Behalf Of Séguin, Mario Sent: 28. november 2013 15:38 To: servman@lists.myitforum.com<mailto:servman@lists.myitforum.com> Subject: [servman] Triage bucket Hello is there a way to have some kind of triage bucket for some incoming tickets? What we are noticing that users go on the portal and use the generic request for both incidents and service request type of demand but they all come in as incidents. What we currently do is close the incident and create a SR but it screws up(Sorry for the language) our reports. Any solution to this problems? I was thinking as per itil we must be able to reroute item to IR or SR. Also is there a way to convert an IR into and SR and remove all trace of the IR. -- Visit us on: www.eg.dk<http://www.eg.dk> - EG A/S, Main office: Industrivej Syd 13 C, DK-7400 Herning. CVR no.: 84 66 78 11. This message may contain confidential information and is intended only for the individual named. Please notify the sender immediately by e-mail if you have received this e-mail by mistake, and delete this e-mail from your system without disseminating, distributing or copying it. Thank you.
