After this issue not going away like I hoped I have setup Orchestrator and begun looking into creating the runbook. Right now I'm just focusing on checking for analysts' comments which I believe I have figured out via the Monitor Object, class Trouble Ticket Analyst Comments, Entered date after yesterday. How would you suggest kicking off the notification?
I'd like to keep the SCSM notifications so that it retains all the fields like ID, affected user, status, description, etc... but don't see any Orchestrator objects that would force SCSM to send the notification. Do I just need to use the Exchange User pack to send an HTML email and have get objects to snag all the fields I want? Thanks, Tom Aguero Shared Services | Information Technology 900 N Garver Rd, Monroe, OH 45050 Phone: 800.834.8001 [email protected]<mailto:[email protected]> From: Aguero, Tom Sent: Wednesday, March 19, 2014 10:36 AM To: '[email protected]' Subject: RE: [ServMan] Notify affected user for any update We're a small shop and don't have Orchestrator setup as we don't have anyone with time to manage it. Tom Aguero Shared Services | Information Technology 900 N Garver Rd, Monroe, OH 45050 Phone: 800.834.8001 [email protected]<mailto:[email protected]> From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Mark Mears Sent: Wednesday, March 19, 2014 9:24 AM To: [email protected]<mailto:[email protected]> Subject: [servman] RE: [ServMan] Notify affected user for any update Have you considered the possibility of using Orchestrator to invoke a runbook activity upon incident modification? The RBA would need to check each field for modifications then kick off the notification to the user to alert them what changed. Thanks, Mark Mears [email protected]<mailto:[email protected]%0d> Phone: (757) 945-2651 [cid:[email protected]]<http://www.cireson.com/> [Description: cid:[email protected]]<http://twitter.com/teamcireson> Check out our System Center App Store: www.cireson.com/app-store "Self Service Portal Unleashed!" Webinar | Watch it here.<https://vimeo.com/87792187> ________________________________ From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Aguero, Tom Sent: Wednesday, March 19, 2014 8:11 AM To: [email protected]<mailto:[email protected]> Subject: [servman] [ServMan] Notify affected user for any update I realize this sounds stupid but I'm being forced to create a notification subscription that will email the affected user, just one specific user luckily, for any change made to any of their tickets. I've been looking at notification subscriptions or workflows update settings but can't find any field that will automatically be updated regardless of what the analyst does. Does anyone have any ideas what field to use or another way to get this, incredibly stupid and petty, task done? Thanks in advance, Tom Aguero Shared Services | Information Technology 900 N Garver Rd, Monroe, OH 45050 Phone: 800.834.8001 [email protected]<mailto:[email protected]>
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