Hello,
We are occasionally getting alerts created in Service Manager by the Operations
Manager Alert Connector where the Incident name is either just "{2}" or
contains "{2}" in the name. If we examine the alert in the Operations Manager
console, the alert description contains a string that has the actual alert name.
Operations Manager:
[cid:image001.png@01D054E8.1A88C060]
Service Manager:
[cid:image002.png@01D054E9.89BF1960]
Has anyone else had this problem before?
My theory is that the SCOM Alert Connector is synchronizing the alert to
Service Manager with a preliminary title, then the alert title is updated in
SCOM by the Management Pack but the SCOM Alert Connector never updates the
Title field on the Incident. I am trying to decide if I need to work around
this issue by updating the Incident title via script after it has synchronized
or if this is a bug in the connector that I need to make Microsoft aware of.
Thanks!
Brandon Ryan
ClearPointe(r)
Software Engineer
7 Office Park Drive, Suite 200 | Little Rock, AR 72211 |
www.clearpointe.com<http://www.clearpointe.com/>
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