Hi Simona,
For technical support I would recommend contacting Shimmer support directly via http://www.shimmersensing.com/support/wearable-sensing-support/. Best regards, Jong Chern From: [email protected] [mailto:[email protected]] On Behalf Of simona catalano Sent: 08 September 2015 11:32 To: [email protected] Subject: [Shimmer-users] Help SHIMMER Hello, I have a problem with my shimmer: I can't connect shimmer with Pc, the COM-PORT is enabled, Bluetooth connector is enabled, but when I make this path devices and printers --> SHIMMER -->(right-click) Properties --> Services here this window should show the COM-PORT number, but this window, instead, is empty. Then, I have tried to reinstall all firmware showed in Shimmer User Manual etc., but I don't have solved my problem. Moreover, now, when I put the device on Shimmer Dock, in MODE ON, LED B is BLUE, LED A is OFF, and when I disconnect it from the Dock, all LED is OFF... I don't know why... please help me!! Is ther someway to format or restart my Shimmer? Thank you, bye. Simona C.
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