*Hi Partners,*
*Please send suitable profiles at** [email protected] *
* *
*Job Title: Technical Analyst / Software Tool Support
Location: Phoenix, AZ
Duration: Longterm
Experience Level: Basic/Junior (2-4 yrs of experience) / Intermediate
(3-7 years experience) (Multiple positions)*
*Job Description:*
Windows Server Remote Execution provides support for all infrastructure and
agency servers, network printer support, server hardware troubleshooting,
VMWare, server issuance installation, change implementation, and incident
resolution. Supported platforms include Active Directory, DNS\WINS, Windows
2000\2003 servers, Windows clustering, Live Communication Server, SharePoint
Services, Distributed File System (DFS), VMWare, Internet Authentication
Server (IAS), Microsoft Operations Manager (MOM) and Messaging and
Collaborative Technology Server Software, which provides support for
Microsoft Messaging & Collaboration servers, BlackBerry and Topcall
software, and programs and utilities used for enterprise messaging and
collaboration. Focus is on second level incident management and proactive
maintenance of the supported platforms. Additional responsibilities include
writing technical documentation, working with various problem management
areas and project teams, performing root cause analysis, learning new
technologies, and rotational support of the State Farm Command Center.
*Desired Skills/Qualities:*
Excellent customer services skills, focused on service delivery and
quality of work.
Strong written and oral communication skills.
Knowledge of Service Management tools and processes.
Sound decision-making ability regarding matters of moderate to high
complexity and importance
Strong analytical and problem-solving skills to solve complex
problems logically and systematically
Self-motivated; ability to work independently on matters of moderate
to high complexity and importance with only broad direction
High technical aptitude and demonstrated commitment to technical
skill development
Knowledgeable in State Farms system infrastructure and Agency
environment
Demonstrated ability to mentor and train others
Ability to develop documentation
*Critical Technical Skills:*
Experience and/or knowledge of Storage Area Networking, drive
corruption troubleshooting, and drive array configuration
Experience and/or knowledge of VMWare, IIS,Communication Server,
SharePoint, MOM, or IAS are desirable
Experience with Messaging applications (such as Exchange,
BlackBerry, Lotus Notes, Topcall) and isolating and resolving problems and
developing long term solutions
Experience or knowledge of the BlackBerry and Microsoft Exchange
server relationship
Experience with Windows clustering, DFS, and printer management
Experience managing Active Directory in a multi-forest environment
Experience using UNIX operating systems desirable
Knowledge of TCP/IP fundamentals, DHCP, WINS, and DNS
Demonstrated ability to perform advanced troubleshooting and develop
solutions to Windows Server 2000 and 2003 related problems
Strong knowledge of HP Service Desk. and a basic understanding of
OVO monitoring
Ability to create, review and update KIs
Thanks & Regards,
*Laxmikanth**
Software Transformations Inc.
*16901 N. Dallas Pkwy, Ste 103
Addison, Texas 75001.
214-230-0991 (Direct)
[email protected]<http://us.mc529.mail.yahoo.com/mc/[email protected]>
www.softtrans.net
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