-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Deepa Mohan wrote:
[interesting exercise I must admit] > Why things are so bad even in "Big" companies: > > 1) Popular feeling among both the elite and common man > that we can't change things as they are. > (imagine if Mahatma Gandhi had felt the same way) Well in this case given the fact that in most of the cases it resembles the transition from frying pan to flame there is not much choice for the consumer to seek relief by boycotting services from Provider1 in lieu of services from Provider2 (the point below) > 2) Lack of competition (of good service providers) > 3) Public not giving incentives (e.g. tips- this is > not bribe- don't we tip the waiter in 5 star hotels) > to good service providers like e.g BSNL staff. This bit is kind of a new one. The incentive for pushing quality of service upwards for a Provider would be ensuring that the consumer base does not reduce. Providing incentives for providing service that's already part of an SLA reads like an expensive proposition > 4) Active consumer forums (a person I know- now in his > seventies and severely ill) still runs an active > consumer forum in Chennai. He does not have much > support. There's not an organized consumer movement based on forums and guidance. > 5) Lack of cooperation from Mass media dependent on > advertising (but internet offers a e-solution via > blogs, I think some of us can start one) The power of a blog is directly proportional to the number of aggregators it hits or some such. > 6) Tendency of big companies (at mid levels) to > discriminate from Big and important clients who follow > up and common man clients- who do nothave the time, energy, or money > to keep up the protest. Airtel, ICICI and Dell (usage of the corporate and individual accounts provide an unique experience) :Sankarshan - -- You see things; and you say 'Why?'; But I dream things that never were; and I say 'Why not?' - George Bernard Shaw -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (GNU/Linux) Comment: Using GnuPG with Fedora - http://enigmail.mozdev.org iD8DBQFGtuq6XQZpNTcrCzMRAvJiAJ9wSvAWfgpShE/lSR+U6Ng/t82gRgCfQNx/ 2pkd6E1Q6474uj0td/Zw4Cw= =UEN/ -----END PGP SIGNATURE-----
