So I received my bill from Vodafone and I usually don't check my bill but for reasons still unknown, I did.
They have charged me INR 100/min for a call to a +1 649 number on one day and INR 6.40/min for all subsequent calls to that number. So I called them and they told me, inorder: 1. That it was a billing error and they would credit said amount to my account. 2. That it was not a billing error and calls to +1 649 were INR 100/min. 3. That there was a system configuration error since Dec '07 that had incorrectly charged INR 100/min as against the usual charges of INR 6.40/min. 4. When I pointed out that in Jan '08 I had made calls to said number that were charged at INR 6.40/min they said that the problem was only in Feb and the 1st day of March. Yeah. Right. I believe you. 5. Then they said that they had rectified the error. 6. I asked if they would be pro-actively checking records and crediting overcharges to customers who have not noticed and/or complained, they said no. 7. WTF? Do they have no liability in this regard? Or does a customer have to complain? It's near impossible to catch them if they charge you INR 0.50/min extra on the third minute of every call. If the system works on trust, I need a way to tie my camel too. Cheers! -Gautam -- Please read our new blog at: http://blog.prathambooks.org/ Join our Facebook Page too: http://www.facebook.com/pages/Pratham-Books/9307274926
