> Why are European countries like Germany, France, UK are developed well? >
Just something that happened yesterday that made me think - the Indian tolerance of quality. This is pretty much a cliche, the Indian "chaltha hai" attitude, but I think it is quite important. For the first time in India, I didn't pay for the pizza because it was delivered late. What surprised me is the way the delivery guy took it, giving me a look like I was at fault. And he didn't even apologize for being late, citing that the address was incorrect in their records and that's why it was late, this after the same Dominoes branch had delivered a few days ago (and was late then too, and gave the same reason). I have always thought that both Pizza Hut and Dominoes overcharge for their product. And I also think that the price includes all the free pizzas they have to dish out for their tardiness. Given that, the delivery guy should have just given me the pizza as soon as he was late (the time is printed on the bill) and not made me have to argue the point. This is usually the case in the US where I have gotten a free pizza many times, and in such cases I would usually tip the delivery guy generously. This attitude is prevalent in many aspects - mobile connectivity, internet connectivity, electricity, bad water, when you ask for a replacement for a badly cooked dish or drink at restaurants etc. Perhaps we have to start demanding quality and that is the one of the ways to start businesses as well as the Government to start changing. Because in the end, its all about Quality. Kiran
