Might be a bit of a rant, possibly cause it seems to be our plight at the moment. Here's my sad story for those who can empathize.
Got an airtel broadband line here for the office here at The Startup Centre - 8mbps, with a limit of 50GB. Its a 2999 rs. package. I go through the fine print and realize that there is a fair use policy in place, after the 50GB, actually way before the usage itself they tell you that you are nearing your quota and will be going back ten years in time unless you click on the magic button called Speed of Demand. We figured we will deal with it. First three months were awesome. A steady bill of 3K and some taxes and all was good. September, I get a bill for 35K. Some pretty weird math they have. There are multiple sessions logged for a day, a sample of which would be: 17 Sept 2011, Downloaded 25GB, Session time: 23 hours 17 Sept 2011, Downloaded 6GB, Session time: 8 hours And that went on for pages. Apparently in Airtel's special zone, hours in a day extend beyond 24 hours. Spoke to the customer care, we laughed about it and he said it was some billing upgrade that is causing havoc and it will get fixed. Next month, i get a bill, with the outstanding, 35K, and another 38K for the next month. Same story. Raised a complaint again. No resolution. This month i get one for another 35K. I officially own Airtel over a lakh for what was anticipated to be a 10K business expense. Ive exhausted all my resources. Their twitter id is handled by some gorilla, i am assuming. Their only response was that they "sensed" i didnt have a good customer experience. Called the Akosha guys to handle the situation, they dug up some high profile contacts, got someone from airtel to call, but two days later the verdict is that "the billing system has logged usage Sir". I dont know how to break it to them that if we had exhausted our 50GB limit, and dropped to the 256kbps plan that they call an excuse for broadband, how it is even possible to download 70GB of data in 5 days, but logic is out of the window at this point. I am at my final point, before i talk to lawyers to file a case in consumer court. Silk listers, what would you suggest? Call me a coward, but at this point, i can empathize with the NRI who returned back to the US. It shouldnt be this bloody hard to get a service out of a corporate, when you are paying for it. Vijay --------------------------------------------- http://www.thestartupcentre.com
