Theresa Widmer <[email protected]> wrote:

>Hi Mike,
>  I've emailed several times, but for some reason something isn't getting 
> through.  Will you let me know if you get this?  If for some reason you can't 
> see my email address, it's [email protected].  I've tried for months to 
> post with no success. 
>
>Thanks,

>Theresa 

Hi Theresa

That seems to have worked. If you are having problems, you can check to see
if the post arrived in the archives at 

http://www.mail-archive.com/[email protected]/maillist.html

It takes a few minutes for the post to propagate through the system. But if
it doesn't appear, then your post never made it to the SilverList.

There may be a problem if your email address doesn't match your SilverList
logon. If so, you should receive a reply from Mike that to post to the
SilverList, you must subscribe. 

Of course, this confuses everthing because you are already subscribed and
can't figure why you got this message.

If you do post, and you don't get the failure message, and it still doesn't
appear, then contact Mike and tell him the situation.

You are very patient to wait for months. I would start to freak out after
several hours, since this kind of failure can be serious and it might be
affecting your other emails. 

This could have potentially serious repercussions. The problem could be
anywhere - your ISP may have a failing hard disk, the DSL lines to the
central switching office could have heavy leakage due to recent rains, the
line card could be starting to fail, and so on. Intermittent failures can
be extremely difficult to find. But you are paying for services and you
need to complain if you are not receiving them.

Also, the problem may be affecting more people than just yourself. So the
sooner you start contacting people about the issue, the sooner it can be
recognized and the troubleshooting can begin.

So I would not wait for months. If you see a problem, then the first thing
is to freak out. Realize the issue is serious, and it could be affecting
other people than just yourself. This will reinforce your actions so you
can go through the inevitable "have you checked the computer is plugged in?
If so, reinstall Windows" from those people with heavy Indian accents on
the other side of the planet. 

The first thing these people will do is see you are a woman, and give any
kind of explanation to put you off. But that will not solve the problem.

I shake my head every time I encounter this. It means the company is
completely disorganized, and they will have no clue what the problem is or
how to solve it. So the first thing to do is escalate the issue and try to
reach  someone who has some kind of responsibility to fix the problem, and
not simply check the problem solved box on their time sheet.

I am an old retired engineer, and I have seen just about every trick they
can pull. If you encounter this, and can't get the problem resolved,
contact me at mailarchive dot b3p at gishpuppy dot com, and I will ensure
the issue gets solved.

Thanks,

Mike


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