I am having some issues trying to get buy-in for event correlator 
operations.  I want to engage systems owners and operators in such a way 
that they define what is important, what is work and what is an incident 
or a trouble ticket.  I want to have them articulate how to combine log 
events to provide for a systems based business intelligence.  I am a 
firm believer, but I need to articulate something to convince people 
that would otherwise not be involved, because they think this is the job 
for the network management platform.

Down events followed by up events are OK by themselves, but multiple 
cycles or bounces indicate an issue that just isn't going away.

Does anyone know of a document that discusses event correlation in 
general, and particularly in how to look at at logs to determine what is 
important, and how things group together to provide effective event 
handling and consolidation?  So how does one articulate the need to 
define what is an important notice, what is work, and what defines an 
incident?

-- 
Tim Peiffer
Network Support Engineer
Office of Information Technology
University of Minnesota/NorthernLights GigaPOP

+1 612 626-7884 (desk)


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