hi Jim,
I do have couple of things in mind that might help addressing this issue,
but before coming up with any suggestions, may I ask some questions? As I
understand, the phone call is uniquely identified by the numeral that
follows the C character (C-00004037 in your example) which is present in
all log messages for that particular call.
However, is there also a specific log message that denotes the end of the
call? If there is no message indicating the end-of-call, can we assume that
the call has ended if there have been no messages for that call ID for the
last 5 or 10 minutes?
kind regards,
risto
Kontakt Jim Van Meggelen (<jim.vanmegge...@clearlycore.com>) kirjutas
kuupäeval N, 31. märts 2022 kell 07:41:
> I have an atypical use for SEC, in which I'm parsing Asterisk log files to
> produce CSV peg counts for downstream usage reporting.
>
> This is working well and I'm loving this tool!
>
> However, I've run into a problem that I cannot seem to find a way around.
>
> The log file produces events that are tied to a unique ID for each
> channel/call (C-00000000), and using that, plus the timestamp, I can
> produce output that is correlated with a call, and chronological. So far so
> good.
>
> However, there's one event that is difficult to work with, because it can
> happen more than once on a typical phone call, needs to correlate with an
> event that happens a few lines prior, but carries no identifying
> correlation.
>
> Here's an example of the output I'm working with (curated for brevity and
> relevance, and specific to a single unique ID; there are actually hundreds
> of lines of output per-call):
>
> [2022-02-08-06:17:53:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-welcome:9] Read("SIP/CHANNELNAME-000138ac",
> "EarlyChoice,prompts/001,1,,0,0.01") in new stack
> [2022-02-08-06:17:53:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:17:53:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/001.slin' (language 'en')
> [2022-02-08-06:17:55:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:17:55:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-welcome:13] Read("SIP/CHANNELNAME-000138ac",
> "EarlyChoice,prompts/001,1,,0,0.01") in new stack
> [2022-02-08-06:17:55:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:17:55:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/001.slin' (language 'fr')
> [2022-02-08-06:17:58:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:17:58:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-welcome:17] Read("SIP/CHANNELNAME-000138ac",
> "LanguageChoice,prompts/002,1,,,0.01") in new stack
> [2022-02-08-06:17:58:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:17:58:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/002.slin' (language 'en')
> [2022-02-08-06:18:01:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:18:01:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-welcome:21] Read("SIP/CHANNELNAME-000138ac",
> "LanguageChoice,prompts/002,1,,1,15") in new stack
> [2022-02-08-06:18:01:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:18:01:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/002.slin' (language 'fr')
> [2022-02-08-06:18:01:] VERBOSE[24858][C-00004037] app_read.c: User entered
> '1'
> --
> [2022-02-08-06:18:01:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-welcome:34] Read("SIP/CHANNELNAME-000138ac",
> "ActivationHelp,prompts/902&prompts/063,1,,,15,") in new stack
> [2022-02-08-06:18:01:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/902.slin' (language 'en')
> [2022-02-08-06:18:16:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/063.slin' (language 'en')
> [2022-02-08-06:18:32:] VERBOSE[24858][C-00004037] app_read.c: User entered
> '3'
> --
> [2022-02-08-06:19:36:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:2] Read("SIP/CHANNELNAME-000138ac",
> "ListenForZero,prompts/044,1,,,0.01") in new stack
> [2022-02-08-06:19:36:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:19:36:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/044.slin' (language 'en')
> [2022-02-08-06:19:46:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:19:55:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:8] Read("SIP/CHANNELNAME-000138ac",
> "ListenForZero,prompts/045,1,,,0.01") in new stack
> [2022-02-08-06:19:55:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:19:55:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/045.slin' (language 'en')
> [2022-02-08-06:19:57:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:20:02:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:11] Read("SIP/CHANNELNAME-000138ac",
> "ListenForZero,prompts/045a,1,,,0.01") in new stack
> [2022-02-08-06:20:02:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:20:02:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/045a.slin' (language 'en')
> [2022-02-08-06:20:04:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:20:07:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:15] Read("SIP/CHANNELNAME-000138ac",
> "ListenForZero,prompts/046,1,,,0.01") in new stack
> [2022-02-08-06:20:07:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:20:07:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/046.slin' (language 'en')
> [2022-02-08-06:20:09:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:20:18:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:39] Read("SIP/CHANNELNAME-000138ac",
> "ListenForZero,prompts/049,1,,,0.01") in new stack
> [2022-02-08-06:20:18:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:20:18:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/049.slin' (language 'en')
> [2022-02-08-06:20:21:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:20:26:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:45] Read("SIP/CHANNELNAME-000138ac",
> "BalanceRepeatPressed,prompts/004h&prompts/004i&prompts/043,1,,,15") in new
> stack
> [2022-02-08-06:20:26:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:20:26:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/004h.slin' (language 'en')
> [2022-02-08-06:20:29:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/004i.slin' (language 'en')
> [2022-02-08-06:20:32:] VERBOSE[24858][C-00004037] app_read.c: User entered
> '1'
> --
> [2022-02-08-06:20:32:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:2] Read("SIP/CHANNELNAME-000138ac",
> "ListenForZero,prompts/044,1,,,0.01") in new stack
> [2022-02-08-06:20:32:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:20:32:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/044.slin' (language 'en')
> [2022-02-08-06:20:42:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
> --
> [2022-02-08-06:20:51:] VERBOSE[24858][C-00004037] pbx.c: Executing
> [8005551234@ivr-MainMenu:8] Read("SIP/CHANNELNAME-000138ac",
> "ListenForZero,prompts/045,1,,,0.01") in new stack
> [2022-02-08-06:20:51:] VERBOSE[24858][C-00004037] app_read.c: Accepting a
> maximum of 1 digits.
> [2022-02-08-06:20:51:] VERBOSE[24858][C-00004037] file.c:
> <SIP/CHANNELNAME-000138ac> Playing 'prompts/045.slin' (language 'en')
> [2022-02-08-06:20:53:] VERBOSE[24858][C-00004037] app_read.c: User entered
> nothing.
>
>
> The event I want to peg is each of the 'app_read.c: User entered' events,
> but they each need to correlate with the Read("SIP/CHANNELNAME ... event
> that precedes them.
>
> Here is a rule I've written specifically to attempt to catch a line
> containing
> Read("SIP/CHANNELNAME-000138ac",
> "ActivationHelp,prompts/902&prompts/063,1,,,15,"):
> (it's a bit of a mess because I've been trying differnt things to get it
> to work the way I need it to)
> (the regexp is probably overly elaborate, but regex101.com makes it too
> fun not to!)
>
> type=PAIR
> desc=IVR caller offered activation or statement inquiry
> ptype=RegExp
> action=create IVR_activation_offered_$4 ; \
> write - $4 activation or statement inquiry offered
> pattern=^.*\[(20[234][0-9]-[0-9]{2}-[0-3][0-9])-([0-2][0-9]:[0-5][0-9]:[0-5][0-9]).*VERBOSE\[([0-9]{3,6})\]\[(C-[0-9a-f]{8})\].*Executing
> \[(.+)\@(flexiti-ivr-welcome:[0-9]{1,3})\] (.+)\(\"([A-Z]{3,10})\/(.+)\",
> \"ActivationHelp,prompts.*
> ptype2=regexp
> pattern2=^.*\[(20[234][0-9]-[0-9]{2}-[0-3][0-9])-([0-2][0-9]:[0-5][0-9]:[0-5][0-9]).*VERBOSE\[([0-9]{3,6})\]\[(C-[0-9a-f]{8})\].*
> app_read.c: User entered '?(nothing|[0-9]*)'?.*
> desc2=Flexiti IVR - caller selection at activation or statement inquiry
> action2=assign %i -ivr ; \
> write %p%i.csv $1,$2,$4,,,,,,,,,$5 ; closef %p%i.csv ; \
> write - $4 ACTIVATION_STATEMENT %p %i $1 User entered: $5
>
> This works, but then keeps matching the pattern2 throughout the call,
> whereas what I want is to match the ActivationHelp, then match the very
> first 'User entered' following that, and then stop matching for this rule.
> There will be other similar matches too (but not 'ActivationHelp'), and
> those too need to correlate with one and only the first 'User entered'
> that follows them.
>
> I'm sure it's something simple I'm missing, but I've been banging my head
> against the wall on this and I just can't see where my error is.
>
> I'm still learning SEC, so there's a lot I just don't get, and this is
> right at the limits of my skills.
>
> Any and all advice would be gratefully appreciated.
>
> Jim
>
>
>
>
> --
> Jim Van Meggelen
> ClearlyCore Inc.
>
>
>
> +1-416-639-6001 (DID)
> +1-877-253-2716 (Canada)
> +1-866-644-7729 (USA)
> +1-416-425-6111 x6001
> jim.vanmegge...@clearlycore.com
> http://www.clearlycore.com
>
>
> *Asterisk: The Definitive GuideFIFTH EDITION NOW AVAILABLE TO DOWNLOAD:*
> https://cdn.oreillystatic.com/pdf/Asterisk_The_Definitive_Guide.pdf
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