Some users can be confused by time zone differences or by incorrectly set clocks on
the SENDER's PC. It doesn't sound like it from your description but make sure you're
matching the same message that she is when finding out when she receives it versus
what the log says.
Also, on my wife's PC Eudora it often delays a minute or two before "delivering"
downloaded mail to her, waiting for inactivity before putting it in the in-box.
Before she caught on this was often enough of a delay for her to quit Eudora and thus
not receive the messages until the next time she started it up.
At 3:42 PM -0700 9/16/01, Warren Michelsen wrote:
>I have a client that is reporting "delayed" email. She insists that mail sometimes
>takes hours to get to her. That in itself would not be too surprising but I can see
>in my logs where the email in question was delivered to her email account file. From
>that point on, she says it's often several hours before it "arrives".
>
>She uses Outlook (not OE) as her mail client and has 5 accounts configured, each of
>which is set to check mail every 5 minutes.
>
>The only thing I can think of is that her Norton email virus scanner was sitting on
>the incoming mail until it had finished scanning. One "delayed" email included 300K
>of PDF attachments. I figured that other email was backed up behind the PDF email in
>the Norton queue.
>
>Anyone have enough knowledge of the Norton email virus scanner to know if this could
>be the case?
>
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