> From: Dale Worley > > > 603 or any failure response will result in a reorder tone > > being played which > > yields a rather weird experience to the caller after having > > listened to some > > early media. > > I do not see that this is a weird experience if the early > media is some > explanation of how the call is progressing, or why it is > failing. It is > only a weird experience if, in the customer's mind, the call > was successful. > But in that case, you should not be returning a failure indication.
Following this principle is particularly important in case the caller is an automated agent or a human that does not understand the language of the announcement -- it is important that the end-of-call indication shows success or failure correctly, as the caller will be acting on the indication, not the announcement. Dale _______________________________________________ Sip-implementors mailing list [email protected] http://lists.cs.columbia.edu/mailman/listinfo/sip-implementors
