On Wed, 2007-06-20 at 20:19 +0800, Ryan Li wrote:
> Hi, all
> 
> I am trying to find information about how to implement SIP based call
> center.
> But there is not enough information available.
> It is obvious B2BUA(3pcc) is required to make a call center.
> Can anyone indicate me a place where I can find detail information about how
> to implement call center with SIP.

The sipXecs open source project (and its Pingtel commercial version)
include an ACD.  You can download the 3.8 beta releases at:

  http://sipxecs.sipfoundry.org/temp/3.8

-- 
Scott Lawrence  tel:+1-781-938-5306;ext=162 or sip:[EMAIL PROTECTED]
  sipXecs project coordinator - SIPfoundry http://www.sipfoundry.org/sipXecs
  Chief Technology Officer    - Pingtel Corp. http://www.pingtel.com/

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