Karthik,

You desk phone seems to be broken. It should handle REFER or re-INVITE
before ACK. There is no reason in any RFC why UA should generate an error
message for the next INVITE or REFER request, if it is received before ACK
from the previous transaction. The main purpose of ACK is to stop 200 OK
re-transmission. It is very often re-ordered by the network or proxies with
request that starts the next transaction. If you are going to generate
error responses to re-INVITE received before ACK, you are going to have
serious interop problems, since a lot of SIP service providers do exactly
this (send a re-INVITE at the same time as ACK) when trying to limit call
to a single codec. Also, you cannot rely on Retry-After header in error
response, since it is not always supported. In a lot of cases Retry-After
is ignored and call simply ends. Error response 491 is wrong here as well,
since it is intended for two UA sending INVITE to each other at the same
time, not same UA sending INVITE twice. It will still work for re-INVITE
(not REFER) but it is not the intended usage.

Regards,
_____________
Roman Shpount
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