On Fri, 2009-03-27 at 13:33 +0100, Hans Erik van Elburg wrote:
> 3rd party contact center desktop monitoring > application is used by the supervisor to see agent's > activities. Thru a CTI <->SIP translator, it SUBs to > the agent's presence. Once the customer service agent > comes in the morning and turns his phone's status to > Online(Open), app notices this and forces it to > Register. At the end of the day when agent leaves, > does the opposite and de-registers it. Thus, it is > made sure that they only get billed for the time that > agent was registered(online) by the service provider. > That, AND why would you not use the OPEN line button to just REGISTER? > And make the application be notified that the > registration/deregistration happened. E.g., the monitoring application can subscribe to 'reg' events for the agent's AOR. When the agent activates his phone, the phone registers. The monitoring application is notified of the registration, which simultaneously tells the monitoring application of the contact URI (and/or GRUU) of the agent's phone. This lets the monitoring application perform 3pcc operations. Dale _______________________________________________ Sip mailing list https://www.ietf.org/mailman/listinfo/sip This list is for NEW development of the core SIP Protocol Use [email protected] for questions on current sip Use [email protected] for new developments on the application of sip
