Hi,
We are setting up Elastix in a call center, so the main part of the system
will be a queue consisting of about 70-100 agents and 200-300 callers. The
design and implementation parts of the system are done, but in the test
environment consisting of 2-3 agents and 4 telephone lines. For stress
testing this system, we have used SIPp to generate incoming traffic from SIP
on Elastix and the results have been OK. Here are my questions:
1. It seems that generating SIP traffic on the queue with 2-3 agents can't
be a good test. Because resources are used when calls are handled, not when
they are on queue hearing MOH. How can I simulate the 70-100 agents ? The
simulation consists of logging into the queue and streaming some voice data
on the channel to be realistic.
2. In the real environment, we won't use SIP for incoming traffic. 8-port E1
Zaptel cards will be used. Will there be any difference on the performance
aspect ?
Thanks for your time
navit.t
--
Abbas (Navid) Tehrani Far
Amirkabir University of Technology
Department of Computer and Information Technology
--
Abbas (Navid) Tehrani Far
Amirkabir University of Technology
Department of Computer and Information Technology
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