Scott Lawrence wrote: > On Fri, 2008-09-26 at 12:00 +0530, Anand Yogas wrote: >> Hi All, >> >> I was searching route for ACD call on Sipxces means how many >> modules Sipxces use to route the ACD server call? >> >> How a particular ACD call travels in Sipxces? >> >> For this I took help of Sipxces log files and I found >> >> When a call enters in Sipxces first goes to >> >> >> Sipxproxy---->sipxtacklib---->sipxproxy---->sipxregistry---->sipxtacklib >> (?) >> >> >> Please make me more clear regarding this. >> >> I would also like to know that how it recognize queue number, >> agent number etc. > > ACD calls are routed like any other call. Each queue has an alias > (created by sipXconfig) that directs the call to the proper ACD server, > which then answers the call. Calls from the queue to the agent phones > are routed by normal registrations made by the phones. > > >
Some nitpicking: lines and not queues are externally addressable. sipXconfig creates an alias for each line, and ACD server is then responsible for sending calls to a queue associated with a line, and then for routing calls to agents on that queue and finding fallback destinations (other queues, SIP addresses etc.) if no agent is available. D. _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
