Hi All, Precondition : System-->Servers-->SIP Proxy Default Expiration= 300
Polycom phones--- here in Lines->Diversion->On No Answer Timeout to 300, and in the <Phones>-->Call Handling Offering timeout and Ringback timeout parameters to 300 is set up for the caller phones and agents. Setup : Set ACD server with 2 Queues "Q1" and "Q2"as follows : a) Name: Q1 Overflow Type : Queue Overflow destination : queue Q2 Call routing scheme : Ring All Maximum ring delay : 20 Maximum queue length : 2 Maximum wait time : 150 FIFO Overflow : Checked Answer mode : Deferred Welcome audio : welcome.wav Queue audio : queue1.wav Agent wrap-up time : 0 Agent Non-Responsive time : 0 Maximum Bounce Count : 0 3 Agents : A1, A2, A3 b) Name : Q2 Overflow entry : Agent A4 Call routing scheme : Ring All Maximum ring delay : 20 Maximum queue length : 2 Maximum wait time : 150 FIFO Overflow : Checked Answer mode : Deferred Welcome audio : welcome.wav Queue audio : queue2.wav Agent wrap-up time : 0 Agent Non-Responsive time : 0 Maximum Bounce Count : 0 2 Agents : A5 and A6 Set ACD line as 888 to Q1. Sign in A1, A2, A3, A5 and A6 from Agent Availability page. Dial the ACD line 888. Expected response : A1,A2 and A3 should ring and do not answer the call. After Maximum wait time of Q1 (150 seconds), call should overflow to the overflow queue Q2 and agents A5, A6 should ring. Do not answer the call. After Maximum wait time of Q2 (150 seconds), call should overflow to the Overflow Entry and the agent A4 should ring. Actual response : A1, A2 and A3 ring for Maximum wait time(150 seconds) and the call is overflowed to the Q2 and agents A5 and A6 ring only for 30 seconds and get disconnected. Note: The above mentioned behavior is seen only when the answer mode is set to Deferred or Never. Please let me know whether the above behavior is related to the XECS-2304 issue or am I missing any configuration part. Thanks in Advance, Vani Hebballi. _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
