Begin forwarded message:

From: Paweł Pierścionek <[email protected]>
Date: 29 maja 2009 17:26:42 GMT+02:00
To: Damian Dowling <[email protected]>
Cc: sipx-dev <[email protected]>
Subject: Re: [sipX-dev] There is an ACD Queue License limit?



Can you confirm what you mean by a "hardcoded limit of 30 calls to ACD
server". Does this 30 call limit mean that only a maximum of 30 calls
can be queued at any one time, and if so what happens if you try to
queue call 31?

Queued + bridged to agents = 30.

31th gets rejected.

http://opengrok.voiceworks.pl/xref/sipXecs-main/sipXacd/src/ACDServer.cpp#45

ACDServer.cpp:
#define MAX_CONNECTIONS 30

ACDCallManager.cpp:
// Before we accept the call, check whether we exceed the max number of calls allowed
if (mCallHandleMap.entries() < mpAcdServer->getMaxCallAllowed()) {
} else {
// We exceed the max allowed, reject the call
sipxCallReject(pCallInfo->hCall, SIP_TEMPORARILY_UNAVAILABLE_CODE, 354 "ACD Maximum Calls Exceeded");

Pawel,

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