Hi All, This was tested on build 4.0.1-015823 Setup : Set ACD server with a queue by name "Queue1" as follows: Name: Queue1 Call routing scheme: Ring All Maximum ring delay : 20 Maximum queue length : 2 Maximum wait time : 60 FIFO Overflow : Checked Answer mode : Immediate Welcome audio : welcome.wav Queue audio : queue1.wav Agent wrap-up time : 0 Agent Non-Responsive time : 0 Maximum bounce count : 0 3 Agents : A1 , A2 , A3
Set ACD line as 666 to Queue1. Sign In A1, A2, A3 from Agent Status page. Steps to reproduce : 1.Dial the ACD line 666. Welcome audio is played and all the 3 agents start ringing. 2.Reject the call on A1, A2 and A3 both continue to ring as expected. 3.Now, reject the call on A2 , only A3 rings with A1 and A2 in idle state. 4.Now, reject the call on A3 , at this moment all the agents A1, A2 and A3 start ringing. But when the above scenario was tested on the build 3.11.11-014847 following was the response : 1.After dialing the ACD line 666. Welcome audio was played and all the 3 agents rang. 2.When the call on A1 was rejected , A2 and A3 continued to ring with A1 in idle state. 3.When the call on A2 was rejected , A3 and A1 were ringing. 4.When the call on A3 was rejected , A1 and A2 were ringing. Please let me know whether, is this due to a code change or is this an issue? Thanks in Advance, Vani Hebballi. _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
